BOSS 3501: Customer Service Skills
Stage 3
Diva Conrad
Basic Information
| Number of Outcomes | 6 |
|---|---|
| Number of Outcomes Assessed | 2 |
| Assessment Frequency | Every year |
| Analysis Frequency | Every year |
| Detail Link | Link |
Course Information
| Number of Course Sections | 2 |
|---|---|
| Number of Instructors | 2 |
Improvement Details
| Details | Revised some class excercise/activities/assessment. |
|---|
Future Plans
| Term | Fall 2014 |
|---|---|
| Activities | Assessment (measurement) of outcomes, Analysis and discussion of assessment data and next steps |
| Details | Review SLOs with other instructors making changes as necessary. |
| Highlights | Students continue to participate, learn, and do well in this course. |