COMP 9936: Using Outlook for Office Support, Level I
Stage 5
Jane Wong
Basic Information
| Number of Outcomes | 9 |
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| Number of Outcomes Assessed | 9 |
| Assessment Frequency | Every semester |
| Analysis Frequency | Every semester |
| Detail Link | Link |
Course Information
| Number of Course Sections | 2 |
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| Number of Instructors | 2 |
Improvement Details
| Details | This class uses the accounts from www.outlook.com instead of hills accounts from IT help desk. |
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Assessment Methods
| Methods | A. Use the Internet to set-up a free e-mail account to send and receive mail B. Send and receive e-mail using Outlook C. Customize Outlook's features D. Configure different e-mail accounts E. Create and manage clients using contacts folder F. Schedule, organize and modify appointments using the Calendar feature G. Create personal folders; add, move, delete, rename, and restore subfolders H. Maintain and contacts list 1. Import, Export and Delete Subfolders |
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Assessment Data Discussion and Analysis
| Term | Fall 2013 |
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| How and With Whom | By emails |
| Number Assessed | 44 |
| Data Summary | 28 students pass this class. Every class meeting students are actively sending emails with Outlook desk version and doing labs assignments. |
| Planned Improvements | No answer |
| Program Review Link | No answer |
Future Plans
| Term | Spring 2014 |
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| Activities | Revision of outcomes and assessment methods (measurements) |
| Details | We will use Office 2013 Outlook application. |
| Highlights | No answer |