Program SLO Activity Details

Overseas Academic Programs
Stage 5

Assessment Activities

Assessment Methods	Satisfaction surveys
Assessment Description	Study Abroad Program participants completed an evaluation at the end of their overseas programs. The questionnaire featured a quantitative component where students were asked to evaluate services on a scale of 1-5. A second qualitative component invited the students to expand on their feedback through open-ended questions.
Outcomes	All
Number of Staff	Approx. 6
Number of Constituents	Approx. 20

Data Analysis

Data Shared With	Employees within our department Employees from other colleges External agencies
Data Sharing Methods	Face-to-face meetings Teleconferencing or skype Email Phone
Data Summary	Students were asked to rate the following services in a scale from 1 to 5 (1 = poor > 5 = Excellent). The results were averaged and rounded to one decimal place: For the Spring 2013 Study Abroad Program in Madrid: - On-site orientation: 4.7 - Accomodations: 3.7 - Student Support Services: 4.4 - Study Center Facilities: 4.7 - Organized Activities: 4.3 - Local Institution Academics: 4.4 - ACCENT Academic Support: 4.7 - ACCENT Faculty & Courses: 4.3 - Overall Impression: 4.4 For the Spring 2013 Study Abroad Program in Rome and Florence: - On-site orientation: 3.8 - Accomodations: 3.4 - Student Support Services: 3.8 - Study Center Facilities: 3.9 - Organized Activities: 3.9 - Overall Impression: 3.3
Data Analysis	On a scale of 1-5 satisfaction scale, we are looking for results between 4 and 5 and will review all those below for possible improvement. Thus, all outcomes on the Semester in Madrid program met our criteria, with the exception of housing. In the qualitative section, 100% of respondents felt that the apartments were adequate and enjoyed living in traditional Madrid neighborhoods. 1 out of 9 students stated that the apartment "sucked", while the other 8 students used positive adjectives, but were not any more descriptive as to apartment issues. One area that we wanted to assess in particular were the outcomes for a new faculty member starting in Madrid during Spring 2013. His reviews were excellent, with all of the students using superlatives for the organization and preparation of the course and the faculty member's enthusiasm. Comments included, "Instructor throughly explained and prepared us before the exams and made the course interesting and created a desire to go to class", "You're the man!" and "Thanks for everything. Best history class ever." In terms of the Study Abroad Program in Rome and Florence, most of the criteria were at a 3.8 or 3.9. While slightly below our preferred level of 4.0 or higher, the students did not indicate problems these areas. The problem area this semester appeared to be accommodations. In both Rome and Florence, the students indicated that the locations of the housing were great. In Rome, the majority of students wrote that it was fun to live together; however, in Florence there were housing problems in one apartment that were reflected in the evaluations. Students also complained that the internet service was slow. The overall impression of the program itself was positive, with most students saying they loved the program and it was a great experience. One student was "not impressed" and another said the program was not "very organized".
Next Steps Planned	Once the students have enrolled in the spring 2014 program (deadline Oct 7, 2013), a discussion will take place via email, phone or Skype with the Housing Director in Florence to discuss both the availability of apartments, the issues from last year and whether they can be resolved by changing locations, and the composition of the students who are participating on this program. At the pre-departure orientation, (December 9, 2013), we will include in our discussion with the students, the realities of living abroad, including the stress of living with other students and the fact that the internet speed in Italy is generally not what they are used to in the US., and also to urge them to seek the assistance of the ACCENT Center staff if they have issues. After the pre-departure orientation, (to be completed before the end of the fall semester) at which students have a final opportunity to choose room-mates) I will once again have a discussion with the Housing Director and ACCENT Center Directors in Italy about the composition of the group and suggestions for room-mate pairings if the students have not self-selected. Prior to the arrival of the students in Italy and their on-site orientation (January 16, 2014), we will discuss how to best stress to the students the realities of living in Italy, and urge them to talk to the Center Directors about housing or room-mate issues in a timely manner so that whenever possible, we can fix what needs fixing.
Learning Outcomes	Refer to previous answers.

Tentative Future Assessment Plans

Assessment Term	Summer 2013
Assessment Activities	Assessment (measurement) of outcomes
Assessment Details	Culinary Program in Oaxaca, Mexico: Instructor gave the student pre and post quizzes to determine the improvement students experienced in subject matter knowledge. Program evaluations were also distributed and collected and the feedback will be used in planning the Summer 2014 program. French in Paris, France: This is a new program to CCSF as of Summer 2013, although program instructor and director Tom Blair has been running this program through a consortium of colleges for 35 years. Program evaluations were also distributed and collected and the feedback will be used in planning the Summer 2014 program.

SLO Details Storage Location

HARD COPY - In my personal filing system (my office)
ELECTRONIC COPY - In my electronic filing system (hard drive or web server)

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