Productivity Evaluation at Student Health Services
Stage 3

Assessment Activities

Assessment Methods

Electronic Medical Record data

Assessment DescriptionCollection of data from our Electronic Medical Records (EMR)/Appointment Scheduler System from 2007-2012 for analysis of direct patient care time provided by each Student Health Services (SHS) faculty provider was done.

Productivity was analyzed by clinician time spent in direct care, number of clients seen over a one hour period; the number of clients seen in relation to salary of provider to analyze cost of delivery of service per client by provider.
OutcomesWe looked at how to improve efficiency to increase productivity on an individual and group basis.Associate Dean Sunny Clark met with all individual providers assessed to discuss their data. We had staff meeting discussions at a staff retreat to review general data and discuss general ways to improve efficiency.
Number of Staff15 faculty
Number of Constituents15

Data Analysis

Data Shared With
  • Employees within our department
  • Upper Management/Administration
Data Sharing Methods
  • Face-to-face meetings
  • Shared document files
Data SummaryProductivity was variable between individual faculty and between divisions of Medical/Nursing and Psychological Services.
Data AnalysisWe need to continue to refine our instrument as flaws were found, but we have begun analysis and discussion on ways to increase efficiency and productivity of SHS.
Next Steps Planned

We realized the data collection method needs to be refined for future analysis which will be done fall 2013.

Learning Outcomes

Appropriate level of faculty serving students related to demand of service. Faculty time utilization review. Review and revision of service delivery as indicated by findings.

Changes

Details

Decrease in time scheduled per patient visit for certain types of medical/nursing services to increase utilization.

Learning OutcomesWe will be collecting data in fall 2012 and spring 2014 to analyze the change implemented.

Tentative Future Assessment Plans

Assessment TermSpring 2014
Assessment Activities
  • Revision of outcomes and assessment methods (measurements)
  • Assessment (measurement) of outcomes
  • Analysis and discussion of assessment data and next steps
Assessment DetailsContinue data collection and analysis before further plans for implementation.

SLO Details Storage Location

HARD COPY - In my personal filing system (my office)

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