Program SLO Activity Details

Student Services
Stage 4

Assessment Activities

Assessment Methods	Satisfaction surveys Self-evaluation surveys
Assessment Description	10 questions were asked of 175 students. Classified staff went into each class and conducted surveys (paper). Tallies were done. Sample questions included: type of student (credit/noncredit), comfort and acceptance level with center, satisfaction with student services, how easy is registration, etc.
Outcomes	Southeast center will provide a welcoming, safe, clean, comfortable and accommodating environment that supports student learning and success. Students at the Southeast center will have access to quality programs, classes, and services that support and enhance their educational success. Southeast center programs and services will promote students’ educational progress. Southeast center units will work cooperatively to provide a quality student experience.
Number of Staff	Mostly faculty
Number of Constituents	175 students

Data Analysis

Data Shared With	Employees within our department Employees from related programs/departments Students
Data Sharing Methods	Face-to-face meetings Website review and commentary
Data Summary	1.) 89% of students surveyed are credit. 2.) 89.7% would recommend Southeast Center and feel comfortable and accepted Southeast. 3.) 97.1% felt they were enrolled in the appropriate class. 4.) 84% have a plan for their next classes (educational plan). 5.) 97.1% of students feel comfortable and accepted at Southeast. 6.) 88.6% of students find it easy to access information from the staff. 7.) 93.7% found registration easy. 8.) 70.2% agreed that counselors were very helpful for finding the classes they needed. 9.) 85% of students were satisfied with student services received. 10.) 94.2% of students observed collegial efforts by center faculty and staff.
Data Analysis	88.84% of the students recommend Southeast Center. A majority of students feel Southeast Center will provide a comfortable environment that supports students learning and success; promote students’ educational progress and provide quality education.
Next Steps Planned	N/A
Learning Outcomes	N/A

Tentative Future Assessment Plans

Assessment Term	Fall 2013
Assessment Activities	Revision of outcomes and assessment methods (measurements), meetings, emails
Assessment Details	Hold faculty and staff meetings; email to discuss significance of the assessment data from spring 2013 semester.

SLO Details Storage Location

HARD COPY - In a department filing system (department office)

Additional Highlights

N/A

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