Office copiers
Stage 4
Assessment Activities
Assessment Methods |
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Assessment Description | Solicited input from user depts. across the District via Survey Monkey survey on satisfaction with current provider. Also polled competiting vendors for their solutions on like equipment (internal and external polling). |
Outcomes | ALL |
Number of Staff | entire CCSF Dist. email list plus targeted email to add. 13 users |
Number of Constituents | 48 |
Data Analysis
Data Shared With |
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Data Sharing Methods |
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Data Summary | 51% of those polled said stay with current supplier. 62% of users are satisfied or very satisfied with current repair service. In comparison with prior copier surveys, satisfaction with current sales rep. has dropped. Ricoh billing is a sore point with 59% of respondants. |
Data Analysis | Used pure % of responses to record current satisfaction levels, then compared with data from 2001, 2005, 2007. |
Next Steps Planned | Surprisingly, users are less frustrated with the current copier supplier and service levels than I thought. However, frustration is palpable regarding billing and sales support, as evidenced by data. |
Learning Outcomes | It is apparent there are customer service concerns with the current supplier, but they are not as accute as believed. Therefore, a solution should still be researched. |
Tentative Future Assessment Plans
Assessment Term | Fall 2013 |
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Assessment Activities | Implementation of planned changes and reassessment |
Assessment Details | Either a formal bid process will be held (long time line) or, if administrative support can be gathered through FMAT and accreditation action items, vendors will be changed in combination with an institution-wide change in how leasing and service payments are handled with Accounts Payable. |
SLO Details Storage Location
- HARD COPY - In my personal filing system (my office)
- ELECTRONIC COPY - On a department web server or shared document system