Office Copiers
Stage 5
Assessment Activities
Assessment Methods |
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Assessment Description | Solicited input from user depts. across the District via Survey Monkey survey on satisfaction with current provider. Also polled competing vendors for their solutions on like equipment (internal and external polling). Using data gathered, conducted pre-qualification solicitation of possible copier vendors, gathering data on ADA accessibility, sustainability and green initiatives, networking requirements, ability to feed invoicing directly into Ellucian/SCT/Banner system, financial reporting, and references, all areas for improvement identified via earlier assessments. |
Outcomes | ALL |
Number of Staff | entire CCSF Dist. email list plus targeted email to add. 13 power users |
Number of Constituents | 48 internal and 5 external copier firms |
Data Analysis
Data Shared With |
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Data Sharing Methods |
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Data Summary | 51% of staff polled said stay with current supplier. 62% of users are satisfied or very satisfied with current repair service. Compared to prior copier surveys, satisfaction with current sales rep. has dropped. Ricoh billing is a sore point with 59% of respondents. 5 of the 11 copier providers contacted met min. requirements for pre-qualification for participation in possible future copier bid. |
Data Analysis | Used pure % of responses to record current satisfaction levels, then compared with data from 2001, 2005, 2007. Vendors: all 5 respondents to pre-qualification process meet min. qualifications to provide basic copier services to the college. |
Next Steps Planned |
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Learning Outcomes | Improved customer experience, less stress dealing with copiers. |
Changes
Details | Increased review of contract renewal requests to correct misinformation and, indirectly, encourage dialogue with copier sales representative. Interceded between new billing rep and CCSF accounting staff when new rep made demands for large number of outstanding invocies to lessen strain on CCSF faculty and staff. Facilitated pilot of another copier provider in Admissions and Records to access possible alternative supplier, and to improve service to Adm. & Rec. |
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Learning Outcomes | ALL |
Tentative Future Assessment Plans
Assessment Term | Spring 2014 |
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Assessment Activities | Analysis and discussion of assessment data and next steps |
Assessment Details | Conduct pre-qualification of copier providers using data collected from user surveys in anticipation of possible bid in Fall 2013. |
SLO Details Storage Location
- HARD COPY - In my personal filing system (my office)
- ELECTRONIC COPY - In my electronic filing system (hard drive or web server)