Student Satisfaction
Stage 5
Assessment Activities
| Assessment Methods | Satisfaction surveys |
|---|---|
| Assessment Description | Administered student satisfaction surveys to non-credit ESL students enrolled in Level 5 and above, and native English speakers. Sample questions: Would you recommend Civic Center to a friend or relative? Based on your educational goals, do you think you are enrolled in the right class? |
| Outcomes | All |
| Number of Staff | 10 |
| Number of Constituents | 150 |
Changes
| Details | Service reductions occurred as a result of staff turnover and layoffs. |
|---|---|
| Learning Outcomes | None. |
Tentative Future Assessment Plans
| Assessment Term | Fall 2013 |
|---|---|
| Assessment Activities |
|
| Assessment Details | Expand survey to include low-level ESL students. Translate survey into major languages such as Chinese, Spanish and Vietnamese. |
SLO Details Storage Location
HARD COPY - In my personal filing system (my office)