General student population/Classrooms
Stage 5
Assessment Activities
| Assessment Methods | Direct observation |
|---|---|
| Assessment Description | Encourage students to provide feedback for program and services improvement in their own languages to the Dean office. |
| Outcomes | All |
| Number of Staff | 15 |
| Number of Constituents | 261 |
Data Analysis
| Data Shared With |
|
|---|---|
| Data Sharing Methods | Face-to-face meetings |
| Data Summary | * 100% students took surveys were Non-credit student population * 90% Students felt comfortable and satified with A and E and Counseling Services * 95% Student felt satisfied with all the services provided by the CNB Center, 2% unsatified, and 3% have no comment. * 97% student felt satified with instructional services * 97% student felt satified with the clean, comfortable and safe enviornment. Like every center, CNB has room for improvement on our services. |
| Data Analysis | The Center receives high satisfation ranking from students. CNB has the newest facility and all classrooms are equiped with technology and comfortable learning arrangement. Overall students are satisfied with counseling and A and E services. |
| Next Steps Planned | CNB will do a follow up reassessment by redistributing the 11 questions survey to student again in the fall of 2013. |
| Learning Outcomes | All |
Changes
| Details | A and E office must open to serve students on the first and second Friday of the semester. |
|---|---|
| Learning Outcomes | All |
Tentative Future Assessment Plans
| Assessment Term | Fall 2013 |
|---|---|
| Assessment Activities | Implementation of planned changes and reassessment |
| Assessment Details | CNB has one counseling faculty on Sabbatical, one staff retired and one staff transferred to another Center, and new staff would be hired for replacement. New services plan will be implemented to make sure students have access to some services during school hours. Plans include: Cross traning, professional development on customer services, flexibility in services scheduling |
SLO Details Storage Location
HARD COPY - In my personal filing system (my office)
Additional Highlights
* The new facilitiy received much positive comments from students. They enjoyed coming to school and praise the professionalism of our faculty members. CNB enrollments have increased by 5 to 7% since fall 2012. CNB for the first time offers credit classes in the following area:Business
Fashion
Sciences
Humanity