Business Employment Program
Stage 5

Assessment Activities

Assessment Methods
  • Satisfaction surveys
  • Feedback from collaboration with other departments (such as instructional or counseling programs)
  • External (outside CCSF) data (such as licensing exam and placement rates)
  • Database reports and manual counts
Assessment Description1. The number of San Francisco area employers contacted through the E-report were tabulated in March and April. The E-report is an Access database report which tracks the number of employers who receive monthly reports of student resumes. Totals: March 777 employers contacted; April 774 employers contacted.

2. Additional employers contacted were tracked through the “Resumes Sent” report and the Job Matching Job Log Report. These Access database reports track additional employers who receive resumes for specific job openings and additional employers who list a job with the expectation of receive resumes (Outside of the program).

Totals: March - 28 additional employers were contacted, April - 33 additional employers were contacted.

Total employers contacted: March 805; April 807

3. The total number of job openings made available to Business students were tracked on the CCSF AfterCollege website. March jobs posted on the website: 418; April jobs posted on website: 390.

4. In April, we surveyed students within our program and from at least three classes in each of the following four Business programs with 226 responses from: Accounting, General Business, Office Technology and Computer Applications, and Real Estate. Another aspect of the survey was the Student Employment Survey, which will provide data which can be assessed to evaluate the use and effectiveness of the BEP in increasing student knowledge of jobs and skill requirements in the business field. Survey results will also determine if students apply this knowledge to determine further training or education is needed.
Outcomes1. Develop and strengthen relationships with San Francisco area employers to result in job opportunities for Business students.

2. Students will be able to survey local job openings to increase their knowledge of the skill requirements needed for hire into business related jobs.

3. Students will be able to independently access and apply for jobs that correspond to department training programs.
Number of Staff5
Number of Constituents300

Data Analysis

Data Shared With
  • Employees within our department
  • Employees from related programs/departments
  • Students
Data Sharing Methods
  • Face-to-face meetings
  • Email
  • Phone
  • Shared document files
Data SummaryThe total number of San Francisco area employers contacted in March was 805. The total of San Francisco area employers contacted in April was 807.

The total number of jobs made available to Business students in March was 418. The total jobs made available to Business students in April was 390.

Among the areas surveyed will be

• Percentage of business students surveyed who use the service (7% use BEP)

Of those students who use the service

• Ranked scale rating of student increase in knowledge of skill requirements needed for hire in their area of training.

Scale of 1-5 with 5 seeing increase: 63% rated 4-5, 19% rated 3, 19% rated 1-2

• Ranked scale rating of student ability to identify gaps in skills or experience where further training is needed.

Scale of 1-5 with 5 seeing increase: 50% rated 4-5, 31% rated 3, 19% rated 1-2

• Ranked scale rating of student increase in knowledge of types of business related jobs available in San Francisco area.

Scale of 1-5 with 5 seeing increase: 76% rated 4-5, 6% rated 3, 19% rated 1-2

The survey will also include information which will contribute to the department’s overall assessment of the effectiveness of the abovementioned seven training programs to prepare students for employment. Areas of the survey that will contribute to department assessment of the seven programs include

Data for the number of credit Business students who have left the college

o To transfer to another college or university to pursue a Bachelor’s Degree – 50% Yes

Data for students who have been hired into a job and

o How closely related to their field of study the job is – 30% Yes

o If the courses and training they received benefit their career plan – 86.7% Yes

o If their salary or job status has improved after completing coursework – 16.7% Yes

Percentage of students who receive interviews related to training – 44% Yes

Percentage of students who are hired into business related jobs - 40% Yes
Data AnalysisThe assessment showed that the program is working well and the PSLOs are being exceeded. Survey results show that a bit more than half of the students understand how to look for employment opportunities, which shows the program could step up student training in job searching. Survey also points out the importance of relying information via social networking and websites.

Because of the loss of the program coordinator who retired February, it was decided to modify the BEP so it can function in her absence, with her roles being delegated among the remaining BEP staff. Among other things, Jennifer managed employer contacts, budgets for student workers for the Business Department, program promotion, evaluating Student Learning Outcomes, etc.
Next Steps Planned
  • • Future BEP student workers will most likely be distributed among the other campuses (Ocean
  • Mission
  • Downtown
  • John Adams Campus) to help promote and operate the program at the other campuses. It is acknowledged that the program needs to be modified in order to be more streamline. This would help the BEP to be more effective in management. It is acknowledged that candidates need to check-in twice a year (at the end of May and December) instead of monthly in order to reduce the amount of data entry and logistics for the program. • A greater reliance/need for instructors to promote the program to students and conduct student surveys for the department in order to evaluate Student Learning Outcomes. • Focus of Fall 2013 is to increase the number of employer contacts for the BEP and deemphasize student enrollment into the program. • Work to minimize data entry for the program. Make the program more automated such as placing the E-report online for employers to view online or system similar to CCSF Job Stop but simpler. Make program materials available online. • Offer classroom presentations and job search workshops to classes with instructor permission/request.
Learning Outcomes

Refer to previous answers

Changes

Details

Students and employers were referred to a college wide job website AfterCollege instead of the Business Department Job Stop website. Cross trained most student employees on the various aspects of job matching and program.

Learning OutcomesRefer to previous answers

Tentative Future Assessment Plans

Assessment TermFall 2013
Assessment Activities
  • Revision of outcomes and assessment methods (measurements)
  • Assessment (measurement) of outcomes
  • Analysis and discussion of assessment data and next steps
  • Implementation of planned changes and reassessment
Assessment Details• It is acknowledged that the program needs to be modified in order to be more streamline. This would help the BEP to be more effective in management. It is acknowledged that candidates need to check-in twice a year (at the end of May and December) instead of monthly in order to reduce the amount of data entry and logistics for the program.

• A greater reliance/need for instructors to promote the program to students and conduct student surveys for the department in order to evaluate Student Learning Outcomes.

• Focus of Fall 2013 is to increase the number of employer contacts for the BEP and deemphasize student enrollment into the program. If numbers do increase, reassess.

• Work to minimize data entry for the program. Make the program more automated such as placing the E-report online for employers to view online or system similar to CCSF Job Stop but simpler. Make program materials available online.

• Offer classroom presentations and job search workshops to classes with instructor permission/request.

SLO Details Storage Location


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