Certificate of Achievement (credit: usually 18 or more units) Medical Office Assisting
Stage 3

Assessment Activities

Assessment Methods
  • Quizzes, exams, or homework items linked to specific learning outcomes
  • Assignments based on rubrics (such as essays, projects, and performances)
  • Direct observation of performances, practical exams, group work
  • Student self-assessments (such as reflective journals and surveys)
  • Student satisfaction surveys
  • Capstone projects or final summative assignments
Assessment DescriptionStudents enrolled in the Medical Office Assisting Program complete an eight-week professional practice course during the summer. The students complete a 35 hour skills lab which includes clinical and administrative practice. They are assigned to various health care facilities to complete 196 hours of work experience, Monday through Thursday, then meet with the instructor on Friday for conference.

The practice sites evaluate the student's clinical and administrative competencies, professional and ethical behavior, and their HIPAA compliance skills.

The students evaluate the clinical site training processes, and complete a self-evaluation on their performance. They also complete a program evaluation which focuses on their preparation for the professional practice placement.

Student complete a final examination based on their clinical site, which includes questions regarding policy and procedure manuals, to handling incident reports.
Learning Outcomes•Perform the clinical skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Perform the administrative skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a medical assistant in an ambulatory health care setting
Number of Courses1
Number of Students22

Data Analysis

Data Shared With

Faculty and staff within the same program (at CCSF)

Data Sharing Methods

Face-to-face meetings

Data SummaryAll 22 students received a score of 3 (Satisfactory) to 5 (Excellent) on their evaluation forms. All students felt prepared for the professional practice, however some weak areas were identified in the clinical area.

All students performed within 70% on the CMA preparation practice tests.
Data AnalysisAs stated above, all 22 students performed within a 3-5 scoring level, with 3 being satisfactory and 5 being excellent, with the above score being a 4 (very good).
Next Steps Planned

The faculty will be meeting to review and discuss the student outcomes to develop a plan for next year. Areas to strengthen include more training in Excel and wound care.

Learning Outcomes

All

Changes

Details

We included employer events for the summer conference days. Three employers gave presentations to the class on the MA job description and hiring processes.

Learning Outcomes•Perform the clinical skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Perform the administrative skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a medical assistant in an ambulatory health care setting

Tentative Future Assessment Plans

Assessment TermSpring 2014
Assessment Activities
  • Revision of outcomes and assessment methods (measurements)
  • Assessment (measurement) of outcomes
  • Analysis and discussion of assessment data and next steps
  • Implementation of planned changes and reassessment
Assessment DetailsEach year, the assessment tools are revised. Outcomes are reviewed each year, with a follow-up after graduation. Weak areas are identified and strengthen for the next class, then re-evaluated.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...•Perform the clinical skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Perform the administrative skills necessary for entry-level employment as a medical assistant in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a medical assistant in an ambulatory health care setting
I.B. Apply diverse viewpoints...•
I.C. Locate, retrieve, and evaluate information...Apply and sit for the Certified Medical Assistant Examination (CMA) offered by the AAMA

•Apply and sit for the Certified Phlebotomy Technician Examination (CPT-1)
Fall 2013 ILO Assessment PlansWe don't currently plan to be conducting any program-level SLO assessments in Fall (as indicated earlier)

SLO Details Storage Location

HARD COPY - In my personal filing system (my office)

Additional Highlights

Comments from Clinical Site Program Assessment (from practice sites)

"good program organization. Hard working interns."

"no changes. It is a great program."

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