Program SLO Activity Details

Major Medical Administrative Assisting
Stage 3

Assessment Activities

Assessment Methods	Quizzes, exams, or homework items linked to specific learning outcomes Direct observation of performances, practical exams, group work Student self-assessments (such as reflective journals and surveys) Student satisfaction surveys Capstone projects or final summative assignments
Assessment Description	The Medical Administrative Assisting students complete 35 hours of administrative procedures practice in the professional practice course. They complete 196 hours of administrative work experience at various health care facilities. They practice skills such as receiving patients, telephone technique, appointment scheduling, appointment reminder calls, and manage correspondence and billing forms. The health care facilities complete a student evaluation at the end of the placement. Students complete a self-evaluation, evaluate the site, and complete a program evaluation. The students also complete a series of online tests in preparation for the CPC exam.
Learning Outcomes	• Perform the reception skills necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform the medical billing procedures necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform computer applications necessary for entry-level employment in an ambulatory health care setting •Perform management skills necessary for entry-level employment in an ambulatory health care setting
Number of Courses	1
Number of Students	1

Data Analysis

Data Shared With	Faculty and staff within the same program (at CCSF)
Data Sharing Methods	Face-to-face meetings
Data Summary	Students evaluation ranged from 3-5 (satisfactory to excellent) with the average being 4 (very good). Review of the Program Evaluations indicated that students felt they were prepared for the professional practice and ready to enter the workplace.
Data Analysis	Students scored 70% or higher of the practice exams.
Next Steps Planned	none at this time
Learning Outcomes	• Perform the reception skills necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform the medical billing procedures necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform computer applications necessary for entry-level employment in an ambulatory health care setting •Perform management skills necessary for entry-level employment in an ambulatory health care setting

Changes

Details	Students received job search, resume, and interviewing information from JVS, a cooperative partner with the HCT Department. Three employer events were held with information on hiring processes for administrative positions.
Learning Outcomes	• Perform the reception skills necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform the medical billing procedures necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform computer applications necessary for entry-level employment in an ambulatory health care setting •Perform management skills necessary for entry-level employment in an ambulatory health care setting

Details

Students received job search, resume, and interviewing information from JVS, a cooperative partner with the HCT Department. Three employer events were held with information on hiring processes for administrative positions.

Learning Outcomes

• Perform the reception skills necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting

•Perform the medical billing procedures necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting

•Perform computer applications necessary for entry-level employment in an ambulatory health care setting

•Perform management skills necessary for entry-level employment in an ambulatory health care setting

Tentative Future Assessment Plans

Assessment Term	Spring 2014
Assessment Activities	Assessment (measurement) of outcomes Analysis and discussion of assessment data and next steps
Assessment Details	We will continue to monitor our outcome tools.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...	• Perform the reception skills necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform the medical billing procedures necessary for entry-level employment as a Medical Administrative Assistant in an ambulatory health care setting •Perform computer applications necessary for entry-level employment in an ambulatory health care setting •Perform management skills necessary for entry-level employment in an ambulatory health care setting
I.B. Apply diverse viewpoints...	No answer
I.C. Locate, retrieve, and evaluate information...	•Apply and sit for the Certified Professional Coder (CPC) examination
Fall 2013 ILO Assessment Plans	We don't currently plan to be conducting any program-level SLO assessments in Fall (as indicated earlier)

SLO Details Storage Location

HARD COPY - In my personal filing system (my office)

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Program SLO Activity Details: Major Medical Administrative Assisting - Spring 2013

Major Medical Administrative AssistingStage 3