Certificate of Achievement (credit: usually 18 or more units) Medical Receptionist
Stage 3

Assessment Activities

Assessment Methods
  • Quizzes, exams, or homework items linked to specific learning outcomes
  • Assignments based on rubrics (such as essays, projects, and performances)
  • Direct observation of performances, practical exams, group work
  • Student self-assessments (such as reflective journals and surveys)
  • Student satisfaction surveys
  • Capstone projects or final summative assignments
Assessment DescriptionThe Medical Receptionist students complete an eight-week professional practice course during the summer. The students complete 35 hours of skills lab which includes administrative practice. They were assigned to various health care facilities to complete 196 hours of work experience, Monday through Thursday, then meet with the instructor on Friday for conference.

The health care facility completes a performance evaluation for each student. The students complete a self-evaluation based on their performance, evaluate their training site, and complete a program evaluation.

The students complete a written final exam based on their professional practice site. Questions ranges from the type of medical record systems to the policy and procedure manual. Students complete a weekly journal describing their experience and tasks for the week.
Learning Outcomes•Perform the medical receptionist skills necessary for entry-level employment as a medical receptionist in an ambulatory health care setting

•Perform computer applications necessary for entry-level employment in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a Medical Receptionist in an ambulatory health care setting
Number of Courses1
Number of Students4

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Advisory Committee
Data Sharing Methods

Face-to-face meetings

Data SummaryAll four students received scores of 3-5 (satisfactory to excellent) on their evaluation forms. Individual site visits were very positive.
Data AnalysisStudents completed online quizzes in preparation for the CPC examinations. Students scored 70% and higher on all tests for an 80% average.
Next Steps Planned

No changes are planned at this time.

Learning Outcomes

•Perform the medical receptionist skills necessary for entry-level employment as a medical receptionist in an ambulatory health care setting •Perform computer applications necessary for entry-level employment in an ambulatory health care setting •Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a Medical Receptionist in an ambulatory health care setting

Changes

Details

We held 3 employer events during the summer conference days. Employers from various health care facilities presented on the employment and hiring practices for their facilities.

Learning Outcomes•Perform the medical receptionist skills necessary for entry-level employment as a medical receptionist in an ambulatory health care setting

•Perform computer applications necessary for entry-level employment in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a Medical Receptionist in an ambulatory health care setting

Tentative Future Assessment Plans

Assessment TermOther
Assessment Activities
  • Assessment (measurement) of outcomes
  • Analysis and discussion of assessment data and next steps
Assessment DetailsProgram assessment is done every year. We try to identify any weak areas in instruction and make improvements.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...•Perform the medical receptionist skills necessary for entry-level employment as a medical receptionist in an ambulatory health care setting

•Perform computer applications necessary for entry-level employment in an ambulatory health care setting

•Demonstrate the behavioral, ethical, and professional interpersonal skills necessary for employment as a Medical Receptionist in an ambulatory health care setting
I.B. Apply diverse viewpoints...No answer
I.C. Locate, retrieve, and evaluate information...No answer
Fall 2013 ILO Assessment PlansWe don't currently plan to be conducting any program-level SLO assessments in Fall (as indicated earlier)

SLO Details Storage Location

HARD COPY - In my personal filing system (my office)

Back to Overview