Certificate of Completion Clerical Support Specialist
Stage 2

Assessment Activities

Assessment Methods
  • Quizzes, exams, or homework items linked to specific learning outcomes
  • Assignments based on rubrics (such as essays, projects, and performances)
  • Direct observation of performances, practical exams, group work
  • Classroom response systems (such as iClickers or computers)
  • Hiring agencies
Assessment DescriptionSeeking the advice of employment agencies to determined what our students need to know to pass their exams.
Learning OutcomesALL
Number of Courses~15
Number of Students~10

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Faculty and staff within the same department
  • Students
  • Employment agencies
Data Sharing Methods
  • Face-to-face meetings
  • Email
  • Phone
  • Shared document files
Data SummaryThe majority of the students are progressing well in the course work.
Data AnalysisThe majority of the students are progressing well in the course work.
Next Steps Planned

Stressing the need for students to produce high-quality documents especially the need to spell check and proofread their work carefully. Effective immediately.

Learning Outcomes

Apply standard business English oral and written communications

Tentative Future Assessment Plans

Assessment TermFall 2013
Assessment Activities

Analysis and discussion of assessment data and next steps

Assessment DetailsStudent follow ups and discussing with counselors and records departments the number of completions and/or employment placements.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...No answer
I.B. Apply diverse viewpoints...No answer
I.C. Locate, retrieve, and evaluate information...Perform fundamental operations using a variety of applications software including word processing, spreadsheet, database and presentation communcations.
Fall 2013 ILO Assessment PlansYes we plan to assess one of the above-mapped SLOs in Fall 2013.

SLO Details Storage Location

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