Certificate of Completion Business Office Support Skills II
Stage 2

Assessment Activities

Assessment Methods
  • Quizzes, exams, or homework items linked to specific learning outcomes
  • Assignments based on rubrics (such as essays, projects, and performances)
  • Direct observation of performances, practical exams, group work
  • Student satisfaction surveys
  • Classroom response systems (such as iClickers or computers)
  • Hiring agencies
Assessment DescriptionTalked with Bay Area employment agencies to determine competencies they are looking for in candidates. Asked what exams our students need to pass for placement.
Learning OutcomesALL
Number of Courses~7
Number of Students~10

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Faculty and staff within the same department
Data Sharing Methods
  • Face-to-face meetings
  • Email
  • Phone
  • Shared document files
Data SummaryThe majority of the students are progressing in the learning outcomes.
Data AnalysisThe majority of the students are progressing in keyboard and software applications
Next Steps Planned

Helping students to focus on better document preparations especially proofreading and spell checking their work more carefully.

Learning Outcomes

Applying business English to oral and written communication.

Tentative Future Assessment Plans

Assessment TermFall 2013
Assessment Activities

Analysis and discussion of assessment data and next steps

Assessment DetailsStudent follow ups and working with counselor and records departments to determine completion and/or employment placements.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...No answer
I.B. Apply diverse viewpoints...No answer
I.C. Locate, retrieve, and evaluate information...No answer
Fall 2013 ILO Assessment PlansNone of our PSLOs map to these ILOs.

SLO Details Storage Location

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