Certificate of Completion Business Office Support Skill Phase I
Stage 3

Assessment Activities

Assessment Methods
  • Quizzes, exams, or homework items linked to specific learning outcomes
  • Assignments based on rubrics (such as essays, projects, and performances)
  • Direct observation of performances, practical exams, group work
  • Student satisfaction surveys
  • Classroom response systems (such as iClickers or computers)
  • Employment agencies
Assessment DescriptionTalking with employment agencies to determine what students to need to know to pass their exams for placement.
Learning OutcomesALL
Number of Courses~8
Number of Students~10

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Faculty and staff within the same department
  • Students
  • Employment agencies
Data Sharing Methods
  • Face-to-face meetings
  • Email
  • Phone
  • Shared document files
  • Employment agencies
Data SummaryThe majority of the students are progressing well in the coursework.
Data AnalysisThe majority of the students are progressing well in the coursework; however, there is need to stress high-quality document preparation.
Next Steps Planned

Applying spell checking and proofreading skills.

Learning Outcomes

Apply a standard busines English to oral and written communications.

Tentative Future Assessment Plans

Assessment TermFall 2013
Assessment Activities

Analysis and discussion of assessment data and next steps

Assessment DetailsStudent follow up and discussing with counselor and record departments to determine student completion and/or employment placements.

ILO Alignment and Assessment Plans

I.A. Use reason and creativity...No answer
I.B. Apply diverse viewpoints...No answer
I.C. Locate, retrieve, and evaluate information...Perform fundamental operations using a variety of applications software including word processing, spreadsheet, database, presentation and communications.
Fall 2013 ILO Assessment PlansYes we plan to assess one of the above-mapped SLOs in Fall 2013.

SLO Details Storage Location

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