Single Stop Benefits Screening
Stage 5

Assessment Activities

Assessment Methods
  • Pre & post exams or surveys
  • Satisfaction surveys
  • Benefits Enrollment Network (BEN)
Assessment DescriptionClassroom Presentations, Pre- and Post-Surveys: these 5-question surveys assess how well students know about Single Stop services through multiple choice statements with answers "true" and "false". Examples of statements are, "I have heard of the Single Stop Office" and "Food stamps are only for people with children."

Counseling Evaluation: students were emailed counseling evaluations after their initial benefits screening with Coordinators.

Benefits Enrollment Network (BEN) Data collection: demographics, services rendered, and other data to help determine public benefits eligibility are collected from each student served at Single Stop. These are divided into Quarterly and Yearly Reports.
Learning OutcomesAll
Number of Counselors2
Number of Students~200

Data Analysis

Data Shared With
  • Faculty and staff within our department
  • External agencies
Data Sharing Methods

Face-to-face meetings

Data SummaryIn analyzing our Pre and Post presentation survey results, our classroom presentation successfully did the following

- increased awareness of the Single Stop department

- informed students they do not need a child to be eligible for CalFresh/food stamps

- increased awareness of free tax prep services Jan-April

In analyzing our counseling evaluation reflections, 72.2% of students who responded were mostly very satisfied with the Single Stop experience. Ninety-four percent of students felt the counselor in their benefits screening session treated them with respect.

From our Benefits Enrollment Software (BEN), Single Stop Ocean Campus and Mission Center screened over 1000 students since August 2012. Of those students who were eligible for benefits, the majority of them applied for Calfresh/Food stamps, healthcare, and tax preparation.
Data Analysis- The in class presentations significantly increased student awareness of Single Stop services and helped them understand what they could benefit from

- Single Stop benefits screening/counseling is a service that makes students feel comfortable and respected in the session

- Coordinators/counselors will modify their presentations to emphasize eligibility for students who are single without children
Next Steps Planned
  • In the Pre- and Post Presentation survey data, the Single Stop Coordinators noticed students would leave many questions unanswered. To make more options available, the coordinators added a third answer option “I don’t know” to both surveys. From the survey data from Mission Center
  • Patricia observed that students believed CalFresh/food stamp benefits were only for people with children. The Coordinators decided to modify marketing strategies to debunk the myth that only students with children are eligible for CalFresh/food stamps and target student populations without children Single Stop USA is restructuring how to deliver Financial Coaching services in Fall 2013. This temporarily stops Financial Coaching services at Ocean Campus and Mission Center. As a result
  • Coordinators removed question three from Pre and Post in-class presentation surveys, “The Single Stop Office also has financial advisers to help students deal with credit problems, help build credit or make a budget” Finally
  • Coordinators noticed a low return rate of electronic counseling evaluations. Coordinators decided to distribute paper counseling evaluations after randomly selected sessions with students and have them fill it out anonymously. If students completed an evaluation, they would turn it in a "Suggestions"-type box outside the coordinator's view.
Learning Outcomes

All

Changes

Details
  • Using our Benefits Enrollment Network data from Quarterly reports (see Fall 2012 program assessment), coordinators modified their marketing approaches to target single students without children for Calfresh/food stamps. In the Pre- and Post Presentation survey data, the Single Stop Coordinators noticed students would leave many questions unanswered. To make more options available, the coordinators added a third answer option “I don’t know” to both surveys. From the survey data from Mission Center
  • Patricia observed that students believed CalFresh/food stamp benefits were only for people with children. The Coordinators decided to modify marketing strategies to debunk the myth that only students with children are eligible for CalFresh/food stamps and target student populations without children Single Stop USA is restructuring how to deliver Financial Coaching services in Fall 2013. This temporarily stops Financial Coaching services at Ocean Campus and Mission Center. As a result
  • Coordinators removed question three from Pre and Post in-class presentation surveys, “The Single Stop Office also has financial advisers to help students deal with credit problems, help build credit or make a budget” Finally
  • Coordinators noticed a low return rate of electronic counseling evaluations. Coordinators decided to distribute paper counseling evaluations after randomly selected sessions with students and have them fill it out anonymously. If students completed an evaluation, they would turn it in a "Suggestions"-type box outside the coordinator's view.
Learning OutcomesAll.

Tentative Future Assessment Plans

Assessment TermSpring 2014
Assessment Activities
  • Revision of outcomes and assessment methods (measurements)
  • Assessment (measurement) of outcomes
  • Analysis and discussion of assessment data and next steps
  • Implementation of planned changes and reassessment
Assessment DetailsNo answer

SLO Details Storage Location

Additional Highlights

New Partnerships to Meet Mission Center student needs:

While collecting student feedback from in-class presentations, Patricia Castillo (Single Stop Coordinator/Counselor for Mission Center) noted that students were looking for additional resources providing legal aid for immigration law. Patricia coordinated lectures hosting La Raza Centro Legal to meet student demand. The dates of the lectures: April 10 and May 13. April 10 had approximately 50 attendees and May 13 is expected to have a similar (if not larger) attendance. May 1 was an opportunity for La Raza Centro Legal to promote Single Stop USA’s lecture series surrounding immigration awareness and law. La Raza Centro Legal and Patricia made follow up one-on-one appointments for students who needed additional services.

The success of this partnership will likely continue to meet student demand.

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