Program SLO Activity Details:
Support Services - Spring 2013

Support Services
Stage 4

Data Analysis

Data Shared With	Faculty and staff within our department
Data Sharing Methods	Face-to-face meetings Shared document files
Data Summary	After the counseling appointment, students' familiarity of MRSD services increased 52% (from 4.8 to 8.3). “Core” services reached very high rates of familiarity: Counseling (91% to 97%), Educational Plans (72% to 96%), Tutoring (58% to 90%), Academic Classes (47% to 88%) & Scholarships (49% to 87%). Other less familiar services received significant gains: Book Loan (32% to 75%), Book Voucher and Bi-lingual services (28% to 66%) and Outreach (13% to 48%).
Data Analysis	Significant increases in familiarity of services would indicate achievement of outcome.
Next Steps Planned	MRSD will create a department brochure & update web pages to increase awareness of MRSD services during Fall 2013.
Learning Outcomes	ALL

Tentative Future Assessment Plans

Assessment Term	Spring 2014
Assessment Activities	Revision of outcomes and assessment methods (measurements) Assessment (measurement) of outcomes Analysis and discussion of assessment data and next steps Implementation of planned changes and reassessment
Assessment Details	Distribute department brochures to students & CCSF community. Update web pages & load electronic version of the brochure.

SLO Details Storage Location

• HARD COPY - In a department filing system (department office)
• ELECTRONIC COPY - In my electronic filing system (hard drive or web server)
• ELECTRONIC COPY - On a department web server or shared document system

Additional Highlights

This SLO was conducted in Fall 2012, but was not submitted in that SLO reporting cycle.

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Using form data through 8/29/2013 12:34:46