CAHS 100 - Intro to Hospitality - Stage 5 - Barbara Haimes
Assessment
Assessment Methods |
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Assessment Description | Both sections used a multi-method approach. Exam questions ( common to both sections) addressed SLO- C and rubrics to assess assignments and direct observation of group presentations related to SLOs A & B. |
Learning Outcomes | A. Demonstrate understanding of codes of conduct, concepts of leadership and professional standards accepted in hotels and food service. B. Demonstrate knowledge of the components necessary for excellent customer service C. Identify major sectors and career paths in the hospitality industry and demonstrate understanding of how they interact; knowledge of organizational structures, departments and job classifications; ability to know and use accepted terminology. |
Number of Sections | 2 |
Number of Instructors | 2 |
Number of Students | ~90 |
Data Analysis
Data Shared With | Instructors of the same course (at CCSF) |
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Data Sharing Methods |
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Data Summary | For the quiz common to both sections-- Section 1's data: average grade was 70%-a decline from F12. Section 2-average grade was 84%-up 2% from Fall 12. |
Analysis Summary | Disparity in the results between sections underscores the need for greater attention to SLO C. The data received from use of the rubric and direct observation in section 2 was somewhat inconclusive. While >80% of students scored the maximum 5 points on professional grooming, achieving consistent eye contact was much less successful. |
Next Steps Planned | We plan to continue to emphasize the importance of understanding & using accepted terminology through the formula quiz. Rubrics will be used & posted on our websites to underscore their importance. |
Learning Outcomes | Refer to previous answers. |
Changes
Details | Use of new rubrics to asses assignments. Common questions on formula quiz. |
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Learning Outcomes | Refer to previous answers. |
Tentative Future Plans
Term | Summer 2013 |
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Activities | Implementation of planned changes and reassessment |
More Details | Refine rubric used for assessment of Industry leader assignment and also emphasize more in class as well as distribute a hard copy and post on website. |
SLO Details Storage Location
- HARD COPY - In my personal filing system (my office)
- ELECTRONIC COPY - In my electronic filing system (hard drive or web server)
- ELECTRONIC COPY - On a department web server or shared document system