CCSF noncredit Center
Stage 5
Minh-hoa Ta
Basic Information
| Number of Outcomes | 15 |
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| Number of Outcomes Assessed | 15 |
| Assessment Frequency | Every year |
| Analysis Frequency | Every year |
| Detail Link | Link |
Improvement Details
| Details | Spring 2014 Center SLO has 4 more questions as compared to 2013 SLO. Question on Educational Plan, location of the center and student program goals were added. Couple questions have been rewritten to be more specific and measurable. Number of surveys has increased by 100%. In spring 2013, only 336 completed survey returned. For spring 2014, 1300 completed surveys collected. Results have been discussed and shared with staff and faculty and uploaded on our center website |
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Assessment Methods
| Methods | 1850 surveys were disseminated and 1300 completed surveys collected. The survey has the total of 15 questions. Survey results have been tabulated and posted on the Chinatown North Beach Center website. Results have been shared with faculty and staff at monthly center meeting. Overall the results have been very positive on all 15 questions. The college can always seek improvement. |
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Assessment Data Discussion and Analysis
| Term | Spring 2014 |
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| How and With Whom | Data results have been shared and discussed with faculty and staff at the monthly Center meeting |
| Number Assessed | 1300 |
| Data Summary | There are total of 15 questions on the survey. Questions include: Student satisfaction on administrative services, library services, counseling services, admission and enrollment services, facility accessibility, and safety. The survey also seek to understand who are our students (credit or noncredit), place of resident, length of study and purpose of study. We also want to know if students understand what is an educational plan and if they have obtain an educational plan. All 15 questions receive over 90% satisfaction results. |
| Planned Improvements | The Center will have more credit classes in the fall of 2014. Will collect surveys from credit students to compare result with non-credit students to see if there is a service gap between the two student population. |
| Program Review Link | Yes, the above future improvements require resources that will be requested during the next annual PROGRAM REVIEW cycle. Examples: additional staff, equipment, software, consulting services, etc. |
Future Plans
| Term | Spring 2015 |
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| Activities | Implementation of planned changes and reassessment |
| Details | Will meet with Counseling office to see if it is possible to get all students to make an appointment with counselor and to achieve 90% of the educational plan. |
| Highlights | Overall students are very appreciative of the new center facility. Majority of our students 75% seek personal enrichment/life long learning and expanding knowledge. 20% wants to improve their language to enter the workforce and 5% set their goal to transfer to a four year university. Over 90% said that they are satisfied with the Center security, enrollment, library, counseling services. 90% state that they understand the registration process and believe to have taken the right courses. Over 95% stated that they would recommend CHNB Center to friend and relative. |