Certificate of Achievement (noncredit) Clerical Support Specialist
Stage 5
Stephanie C. Rosenberg
Basic Information
| Number of Outcomes | 7 |
|---|---|
| Number of Outcomes Assessed | 7 |
| Assessment Frequency | Every semester |
| Analysis Frequency | Every semester |
| Detail Link | Link |
| Program Assessment Methods | Assessment of all program completers through exit surveys or similar devices |
Assessment Methods
| Methods | Reviewing the data of students that have petitioned for certification in 2013 with the counseling department at the John Adams Center. Direct observation of students that have utilized employment agencies for assignments (temp to possible hire) in 2013. |
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ILO Overview
| Data Gathered in | Year 2013 |
|---|---|
| How and With Whom | Data was discussed with the counseling department at the John Adams Center. John Adams Centers students notify us when they are working and/or have accepted a temporary assignment. |
| Number Individuals | 20 |
More Discussion
| Additional Data, Criteria, Analysis | The majority of our Year 2013 students are working in certificaion in more than one program; very few in Clerical Office Support. |
|---|---|
| Future Improvements | Revising the class schedules to ensure that students can achieve this certification within two semesters if desired. Increase efforts in stimulating interest in this program. |
| Improvement Program Review Link | Microsoft Office Suite 2013 software upgrade. |
Future Plans
| Term | Year 2013 |
|---|---|
| Activities | Analysis and discussion of assessment data and next steps |
| Details | Continue to work closely with counseling department and staff gathering data on certification achievements and job placements if available. |
| Highlights | Our students are very happy to have access to computer training in their communities. |