BSEN 74: Business Correspondence
Stage 5
Deborah Kitchin
Basic Information
| Number of Outcomes | 10 |
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| Number of Outcomes Assessed | 6 |
| Assessment Frequency | Every semester |
| Analysis Frequency | Every semester |
| Detail Link | Link |
Course Information
| Number of Course Sections | 4 |
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| Number of Instructors | 3 |
Assessment Methods
| Methods | he BSEN 74 Student Self-Assessment/Satisfaction survey was administered during the week of December 2, 2013, in all four sections. In addition, the instructors reviewed their overall class completion data and compared it to the student responses in the self-assessment survey. |
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Assessment Data Discussion and Analysis
| Term | Fall 2013, Spring 2013 |
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| How and With Whom | The BSEN 74 instructors met three times during the Fall 2013 semester to discuss Spring 2013 survey results, revisions to the survey, progress on the rubric revision, and writing/editing assignment possibilities for the classes. |
| Number Assessed | 51 |
| Data Summary | 78% of the total students in the four sections of BSEN 74 demonstrated proficiency on exams and homework assignments with a score of 70 percent or higher. 40/51 = 78% SURVEY RESULTS 100% of the BSEN 74 students who completed the survey agreed with one or more of these statements: • I have improved in my ability to write clear, correct, concise, courteous, well-organized business communications. • I have improved in my ability to apply writing strategies in composing letters, memos, and e-mail messages. • I have improved in my ability to write effective résumés, letters of application, and other employment-related communications. • I have improved in my ability to use correct format and style in presenting letters, memos, and e-mail messages. • I have improved in my ability to choose vocabulary appropriate to readers from diverse cultures. • I have improved in my ability to proofread, edit, and revise my own work and the work of other writers. • I have learned skills that will help me in my other courses and at my job (or at future jobs). 100% of the BSEN 74 students who completed the survey agreed that they benefited from taking BSEN 74 in Fall 2013. |
| Planned Improvements | BSEN 74 instructors will assign the same writing assignment in all four classes to compare the consistency of instructor grading using the BSEN rubric and the level of outcome mastery students demonstrate in each class. |
| Program Review Link | No answer |
Future Plans
| Term | Spring 2014 |
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| Activities | Assessment (measurement) of outcomes, Analysis and discussion of assessment data and next steps |
| Details | Four sections of BSEN 74 will be offered in the spring, and instructors will continue to gather data on the percentage of students demonstrating success in achieving the learning outcomes. A 70 percent (or higher) average assignment score will indicate outcome achievement. Although we encourage students to take BSEN 70 (Fundamentals of English Grammar and Composition) before BSEN 74 (Business Correspondence), 81% of the students surveyed indicated that BSEN 74 was their first course in the BSEN series. Because of this, students frequently begin BSEN 74 with inadequate grammar skills, and BSEN 74 instructors plan to meet to determine ways to more effectively present a grammar review at the beginning of the BSEN 74 course. The BSEN 74 Student Self-Assessment/Satisfaction survey will be administered during the week of May 12, 2014. The survey results will be shared with other BSEN instructors to assist when planning the following semester's assignments and updating the course outline in Fall 2014. |
| Highlights | No answer |