BOSS 3501: Customer Service Skills
Stage 3
Robin Pugh
Basic Information
| Number of Outcomes | 6 |
|---|---|
| Number of Outcomes Assessed | 4 |
| Assessment Frequency | Every semester |
| Analysis Frequency | Every 2 years |
| Detail Link | Link |
Course Information
| Number of Course Sections | 3 |
|---|---|
| Number of Instructors | 3 |
Improvement Details
| Details | Created new assessments for two SLOs, modified course activities to better attain 2 SLOs |
|---|
Assessment Methods
| Methods | Surveys, assignments, direct observations |
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Assessment Data Discussion and Analysis
| Term | Fall 2013 |
|---|---|
| How and With Whom | faculty in same program |
| Number Assessed | 70 |
| Data Summary | 60% of students were able to successfully meet 3 outcomes or more. |
| Planned Improvements | No answer |
| Program Review Link | No answer |
Future Plans
| Term | Spring 2014 |
|---|---|
| Activities | Assessment (measurement) of outcomes, Analysis and discussion of assessment data and next steps |
| Details | Instructors who teach this class should meet to update course outline and SLOs to make sure they are effective and appropriate. |
| Highlights | No answer |