Learning Assistance
Stage 4
Ryan "Daryan" Chan

Assessment Activities

Assessment Methods

Satisfaction surveys

Assessment DescriptionDeveloped an online “WSP Study Group Survey” and “WSP Exit Survey” and administered the survey to students as they completed the semester. Following an evaluation model created by an external evaluator, measured and assessed the effectiveness of the program.
Learning OutcomesBy the end of the semester, participants will be able to:

- Make use of effective study strategies to assist in writing essays

- Utilize program services, including revision sessions, study groups, and counseling
Number of Individuals319
Data Summary213 indicated that they utilized the linked study groups. Of those students:

98% said the study groups helped them understand their assignments better

96% said that the study groups helped them organize their essays better

98% said that attending study groups has encouraged them to continue in WSP courses

69.8% indicated that they had better strategies in place to understand class readings

Of the total 319 respondents, 78.7% made use of program services.

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Faculty and staff from related departments
  • Students
Data Sharing Methods

Face-to-face meetings

Next Steps PlannedAlready implemented:

- Revised hours to better fit student schedules

- Revised course links to meet student demand for tutoring in intensive English courses
Learning Outcomes- Increase in usage of program services by participants

- Targeted assistance for students that require tutoring services in high demand courses

Changes

Categories

Updated assessments methods

DetailsRevised the assessment surveys to better measure specific learning outcomes
Learning OutcomesWill be better able to measure which areas of learning the student has improved over the course of the semester

Learning Assistance Center
Stage 5
Nadine Rosenthal

Assessment Activities

Assessment Methods
  • Satisfaction surveys
  • Self-evaluation surveys
Assessment DescriptionSurvey of Tutors who completed LERN 10 Tutor Training during their first semester of tutoring

Survey of Students who were tutored in the Learning Assistance Center by those tutors who completed the training course.

Each online survey has twelve comparable questions that relate directly to the Student Learning Outcomes for that
Learning OutcomesTutors: Evaluate tutoring techniques specific to an academic discipline

Students: Assess and interpret challenging course content from academic classes
Number of Individuals26 tutors and 451 students
Data SummaryTutors: Most Used tutoring strategies: Questioning, modeling, dialogues: 13; Praise, motivation: 4; Active listening: 3; Learning Styles: 4 Least Used: Study Strategies

Students: Most Used learning strategies used on own: Flash cards; Memorization; Repetition; Time management . Least used: Study Strategies

Data Analysis

Data Shared With
  • Faculty and staff within the same program (at CCSF)
  • Faculty and staff from related departments
Data Sharing Methods

Face-to-face meetings

Next Steps PlannedThe discrepancies of 19% - 22% for questions relating to study strategies, finding answers, using praise and motivation, and asking probing questions are intriguing. While neither tutors nor students think these tutoring areas are used a lot in their tutoring, students believe they are used significantly more than the tutors. Students rate their tutors more highly than the tutors rate themselves in these areas. Perhaps new tutors are more insecure of their abilities than they need to be.

We are beginning to see ways in which SLO’s for LERN 10 are indeed being applied to students who are tutored. We are also starting to understand which SLO’s tutors apply more/less frequently. This data will assist in the future development of course curriculum for Tutor Training.
Learning OutcomesTutors: Evaluate tutoring techniques specific to an academic discipline

Students: Assess and interpret challenging course content from academic classes

Changes

Categories
  • Developed/increased dialogue opportunities
  • Developed/increased mentoring opportunities
DetailsSpring 13: We will begin by coordinating the tutors under use of tutoring the topic of study strategies with the students noted lack of using study strategies in their studying. We will do this by increasing tutor awareness of this topic and by teaching the tutors how to employ study strategies into their tutorial lessons.
Learning OutcomesTutors: Evaluate tutoring techniques specific to an academic discipline

Students: Assess and interpret challenging course content from academic classes

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