Veteran Counseling
Stage 4
Herving Valiente

Assessment Activities

Assessment Methods

Pre/Post survey

Assessment DescriptionThe three Veteran’s counselors met and developed a 7 item survey that asked questions that are pertinent to services for Veterans. The survey requests students to rank their knowledge of information on a 4 point scale. The pre test was handed to the students to complete before their counseling appointment. After the counseling session, students completed the post test outside the counseling office, and they returned the survey to a student worker or classified personnel who then placed the survey into a folder.

Counselors met on September 6th at 12 noon to assess the results of the pre/post survey. Counselors recognized that there is a need to develop a second survey for those Vets who had used services previously and are considered continuing students. The counselors determined that the second survey should be distributed the second half of the semester. This instrument was developed during the week of September 17.
Learning OutcomesBy the end of a counseling appointment with a Veteran’s counselor, students will have acquired knowledge about benefits and services available, educational planning, appropriate referrals for added personal and emotional support, registration information, and transfer information.
Number of Students19
Data SummaryWhen the first survey was tallied and assessed, the Vet counselors particularly noted and discussed the results of question 4 on the survey. The results indicated that only 50% of students knew the certification process.

Counselors participated in rigorous dialogue about the results of the pre/post tests, particularly item 4 on the survey. From that process, new ideas have emerged and are now implemented:

Students would benefit from a process to continually remind them to request certification.

Suggestions included obvious signage around the office reminding them to request certification. Web 4 reminder was suggested. Counselors suggested involving student workers in this process.

Data Analysis

Data Shared With
  • Faculty and staff within the same counseling program.
  • Students
Data Sharing Methods
  • Department meetings/discussions
  • Individual conference
  • Email
  • Phone
  • Shared documents files
Next Steps PlannedAs a result of these findings, the counselors have developed and posted a flyer and large posters within the counseling office to better communicate to students the multiple ways they can gain certification.

The Vet counselors discussed and created a special survey to gather data from continuing Vets that will assist them in determining the needs of those students and to ensure that students have necessary information for transfer, about certificates, and the AA/AS degree options.
Learning OutcomesBy the end of a counseling appointment with a Veteran’s counselor, students will have acquired knowledge about benefits and services available, educational planning, appropriate referrals for added personal and emotional support, registration information, and transfer information.

Changes

Categories
  • Updated program SLOs
  • Updated assessments
  • Used new or revised counseling methods
  • Used new or revised resources within a counseling session
  • Developed/increased faculty and staff dialogue opportunities
  • Developed/increased faculty and staff mentoring opportunities
  • Created or expanded repository (website or hands on) of shared resources (news links, book or journal references, online tutorials, webinar series)
  • Improved communication
DetailsThe faculty created signage to alert students of the multiple deadlines they must meet. Flyers were distributed to all students announcing the process for requesting certification. A second survey was created to gather data from continuing Vets (those who have used services in the past). Faculty met more frequently to discuss data and methods to improve services.
Learning OutcomesBy the end of a counseling appointment with a Veteran’s counselor, students will have acquired knowledge about benefits and services available, educational planning, appropriate referrals for added personal and emotional support, registration information, and transfer information.

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